Last Updated: October 28, 2026
This Policy governs the terms, conditions, refund procedures, and cancellation of payment transactions for services and digital products purchased on the Fitment API website.
1. General Provisions
1.1. The services of the platform consist of providing intangible access to cloud services (SaaS) and digital content (database dumps).
1.2. In accordance with the Law of Ukraine "On Consumer Rights Protection" and international e-commerce practices, access to digital content provided online or delivered via download is considered fully rendered once actual access or delivery has been granted.
2. Refund Conditions for SaaS Subscriptions (API)
2.1. Initial Purchase / First Payment:
- If, after activating a paid subscription, the Customer experiences a technical inability to use the API due to the fault of the Service (as confirmed by system logs and communication with technical support), and the issue is not resolved within 48 hours, the Customer has the right to request a full refund for the first billing period, provided that the application is submitted within 7 (seven) calendar days from the date of payment.
- In the event that the API request limit under the purchased plan has been used by more than 10%, the funds for the current period shall be non-refundable.
2.2. Automatic Subscription Renewal (Recurring Payments):
- If funds have been debited from the Customer's card for the next subscription period, but the Customer did not intend to renew the subscription and made no API requests after the debit occurred, they have the right to request a transaction cancellation and a refund within 3 (three) business days from the date of the debit.
3. Digital Goods (SQL / CSV Dumps) and Request Packages (Booster Add-ons)
3.1. Due to the fact that database dumps are digital products available for immediate download, no refunds are provided after the download link has been generated or the file has been downloaded, as a digital good cannot be physically returned or retrieved from the purchaser.
3.2. Prior to purchasing dumps, the User is strongly encouraged to test the data structure via the free Sandbox / trial plan.
3.3. If, due to a technical fault of the Service, the dump file is corrupted or unavailable for download, and technical support fails to provide a working copy within 24 hours, a full refund shall be processed.
4. Procedure for Canceling Transactions and Submitting a Refund Request
4.1. To cancel a subscription or submit a refund request, the User must:
- Send an official email to the support address: support@fitment-api.com with the subject line: "Refund Request / Transaction Cancellation". 4.2. The email must include the following required information:
- Username or registered email address on the website;
- Order or transaction ID/number;
- Date, time, and amount of the payment;
- Reason for the refund request;
- The last 4 digits of the bank card used for the payment (sending full card details is strictly prohibited).
5. Timelines and Methods of Refunds
5.1. Applications are reviewed by the support team within 3 (three) business days from the date of receipt.
5.2. Upon approval of the refund, the transaction cancellation is initiated immediately by the Contractor via the payment gateway.
5.3. Refunds are issued exclusively to the same bank card / account from which the initial payment was made. No refunds will be processed in cash or to accounts belonging to third parties.
5.4. The timeline for the funds to clear into the purchaser's balance depends on the card-issuing bank and typically takes from 1 to 5 banking (business) days (in rare instances involving international cards, up to 14–30 days).
5.5. Any transaction fees charged by payment systems may be deducted from the refund amount, provided this is stipulated by the rules of the payment gateway and the refund is not due to the fault of the Contractor.
6. Contacts for Refund Requests
For all inquiries regarding payments, subscription cancellations, and refunds, please contact:
- Email: support@fitment-api.com
- Phone: +380965059304
- Support Hours: Mon–Fri from 09:00 to 18:00 (Kyiv time)